Team Lead - Post Sales (Real Estate) || Malad Mumbai
TP · Mumbai · onsite · Posted 45d ago
₹2.0L - ₹5.5L PA1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We're Hiring | Team Lead - Real Estate Sales/ Pre-sales
Location: Malad
Working days: 6 days a week / 1 rotational week-off
Shift: Day Shift
CTC: Up to 5.50 LPA
Immediate joiners preferred.
Roles and Responsibilities:
- Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
- Knowledge and understanding of NPS & BQM
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards
Requirements:
- At least 1 year experience as a Team Lead on paper
- Experience into Real Estate domain preferred
- Excellent communication skills
- Comfortable working rotational shifts.
Interested candidates may contact directly or share their resumes to
HR Simran
Email: [email removed]
Contact: [phone removed]
Sourced from naukri
Skills
CSATcustomer satisfactionPost SalesTeam HandlingTeam Motivationteam managementReal Estate SalesattritionshrinkageTeam LeadingPresalesSLA ManagementAht