Team Lead, PMP Deal Desk Operations

The PMP Deal Desk Operations Team Lead is a highly visible and key role at PubMatic. We are looking for a highly motivated and experienced team contributor to join our Customer Success Operations team in Gurugram and build a 24/7 centralized deal desk that is agile and works cross-functionally with global teams to manage, troubleshoot, and scale PMP spend globally from all customer types, including advertisers, publishers, and data partners. This position will also work with product and engineering to develop first-in-class analytics and optimization tools to help us stay at the forefront of sell-side innovation.

Responsibilities:

• Work with internal teams globally, including Sales, Marketing, Business Development, and Product Management.
• Customer success and engineering to project-manage and execute PMP deals within established Service Level Agreement.
• Manage the operational excellence and delivery of all PMP campaigns, developing strategies from campaign inception to execution.
• Post-campaign reporting in partnership with Sales, Engineering, Product Management, Customer Success, and Ad Solutions teams.
• Establish internal Service Level Agreements for response and execution times for deals.
• Leverage PubMatic s analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals.
• Work with engineering and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers.
• Document standard operating procedures for deal setup, troubleshooting playbooks, and escalation management.
• Develop a culture of collaboration and accountability across the team.
• Collaborate with Ad Solutions sales team to find additional PMP opportunities and assist in up-selling.
• Establish and maintain an efficient ticketing system to manage clients requests and escalations.
• Identify product enhancement opportunities and liaison with product managers to strengthen PubMatic s deal management offering.

Requirements:

• Candidates for this position should be proactive, respond positively and actively to challenges.
• Confidence to handle challenges and work well with people across multiple functions is required.
• We are looking for a leader with the ability to motivate people in the process of getting things done.
• Demonstrated team-building experience and an active network are preferred.
• Excellent campaign optimization and reporting skills (publisher or agency).
• Very strong analytical thinking abilities, project management, and organization skills.
• Ability to present clear project plans and communicate with teams to reach desired results.
• Experience preferred working with remote customer contacts on a global basis.
• Previous management experience required (manager, lead, or supervisor role).
• Minimum 5 years of relevant Ad Operations work experience in the digital display advertising industry.
• Knowledge of DCM, GAM, DSP, SSP, and understanding of Private Marketplaces (PMP).
• Proactive, quick learner, detail-oriented, strong problem-solving skills.
• Experience using complex datasets to track performance trends, identify anomalies, and their root cause (SQL experience highly desired).
• Shift Time: APAC: 6:00 AM - 3:00 PM/ EMEA: 2:00 PM - 11:00 PM.

Qualifications:

• B.E./ B.Tech. in Computers or equivalent.