Team Lead - Payer Enrollment

Job Title: Team Lead Payor Enrollment

Work Mode: Work From Office (WFO)

Location: Chennai

Job Summary

We are seeking an experienced and detail-oriented Team Lead Payor Enrollment to oversee and guide the payor enrollment team. The ideal candidate will manage day-to-day operations, ensure timely and accurate provider enrollments, coordinate with internal and external stakeholders, and drive process improvements for operational excellence.

Key Responsibilities

• Lead, mentor, and support the payor enrollment team to achieve productivity and quality targets.
• Oversee the complete payor enrollment process: credentialing, CAQH updates, NPI, payor applications, follow-ups, and status tracking.
• Review and validate documentation required for enrollment submissions.
• Coordinate with providers, payors, credentialing teams, and internal stakeholders to resolve issues and ensure timely approvals.
• Maintain accurate records and dashboards, ensuring all enrollments are tracked and updated.
• Conduct quality checks and audits to minimize errors and improve process accuracy.
• Train new team members and provide ongoing coaching to existing staff.
• Generate periodic performance reports and present updates to management.
• Identify process gaps and recommend improvements to enhance efficiency.
• Ensure compliance with payor guidelines, industry regulations, and organizational policies.

Required Qualifications & Skills

• Minimum 6–9 years of experience in payor enrollment/credentialing, with at least 1–2 years in a lead or supervisory role.
• Strong understanding of US healthcare payors, enrollment workflows, credentialing requirements, and provider data management.
• Excellent communication, coordination, and stakeholder-management skills.
• Proficiency in MS Office, enrollment platforms, and CRM tools.Strong analytical and problem-solving abilities.
• Ability to manage a high-volume workload with accuracy and timelines.