Team Lead Operations

Team Lead Operations
Location
About Flipkart
Flipkart is committed to the cause of transforming commerce in India through our investments in
made-in-India technology innovations, customer-centric features and constructs, a diverse category
landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of
over 150 million across 80+ categories, focus on generating direct and indirect employment and a
commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy
Flipkart is maximising for our customers, stakeholders, and the planet at large!
Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart
Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading
Payments Apps in India.
Our Commitment to Superior Customer Experience:
At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM,
we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to
understanding and exceeding customer expectations at every interaction. By prioritizing superior
customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive
to win the trust and loyalty of our customers at every single opportunity.
About the Role
Oversee departmental activities from planning to execution, ensuring timely processing of
inbound/outbound tasks. Maintain optimal eciency and standard practices, supervise employee
performance, and provide training. Manage equipment, materials, distribution ow, and transportation.
Conduct warehouse accuracy checks and cost monitoring. Procient in facility and manpower
management, adept at generating performance reports.

You are responsible for:








Plan, develop, organize and manage end to end activities of the department.
Ensure timely processing of all inbound and outbound activities.
Ensures the highest degree of eciency is maintained at all times.
Supervises and monitors the performance of employees to ensure standard practices.
proper care of using the equipment, materials and supplies in the warehouse.
Supervise the distribution ow, and the transportation activities.
Provide on-the- job training to warehouse staff.
Manage warehouse accuracy via planned cycle count, monthly warehouse reconciliation, analysis
and related reports.

Monitor and track warehouse and administrative costs associated with their assigned
responsibilities.


Capable of handling facility and manpower alone.
Report making CUP/CPK/CPS, Speed/Cost/Reliability.
Qualication



B-tech or MBA (preferred candidates from Tier I/II MBA institutes)
6 years of experience in Courier/Supply Chain/Warehousing/Logistics Operations
Ability to work in a fast-paced and dynamic environment, prioritizing tasks effectively to achieve
organizational goals.


Experience in utilizing data-driven insights to inform decision-making and drive actionable
recommendations.
Commitment to upholding company values and contributing positively to the organizational
culture.
To succeed in this role, you should have the following:
1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and
act on customer feedback to drive customer experience improvements, and the agility to adapt
strategies in real-time to meet evolving customer needs.
2) Continuously strive to improve accuracy of delivery, speed & eciency of operations & visibility of
touchpoints.
3) Success in this role is measured not only by individual performance but also by the ability to
contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading
e-Commerce organization.
Why work with us?
At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a

mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work
with the best in our inclusive teams and experience our culture of care to ensure that you can focus on
doing your best work.
Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big
Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can
thrive.
We understand that your own aspirations and journeys are unique. So you choose what you want to
maximise, and we provide you the platform for it. Because when you maximise, we maximise.
Visit our career site to know more about what it means to work at Flipkart.
Being Yourself @ Flipkart
Flipkart respects and values differences. We are proud to be an equal opportunity employer and are
committed to promoting a diverse workplace culture where every individual is valued for who they are,
regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital
status, professional pedigree, physical ability, veteran status, or any other characteristics. We rmly
believe that when people with diverse identities and perspectives work together, we create the most value
for our customers, our people, and society. We are committed to fostering a culture of inclusion and
belonging, where diverse teams innovate and excel every day.