Team Lead, Online Support Desk(Apps querySupport)

Urgent Openings - Team Lead(Female)/Team Member Online Application Support(Manage Customer Application issue)

Location: Head Office, Vadodara, Gujarat

Position 1: Team Leader (Female Only)

5+ Years

HO Vadodara

(Stationary desk role, No branch travel required)

Fluent in Gujarati, English, and Hindi (Mandatory)

Manage 10 Team Members

Job Description (JD)

• Handle inbound & outbound application support calls.
• Resolve critical customer escalations efficiently.
• Coordinate with Relationship Managers (RM), Business Development (BD) Team, and all branch offices.
• Lead, monitor, and mentor a team of 10 support professionals.
• Manage and streamline the daily MIS process.
• Plan and oversee logistics for CAMPS execution from HO.

Position 2: Application Support Team Member(Male-Pref)

2+ Years

HO Vadodara / On-Field

(Requires travel to customer locations & branch offices for CAMPS)

Fluent in Gujarati, English, and Hindi (Mandatory)

N/A (Individual Contributor)

• Handle inbound and outbound support calls for clients.
• Log, track, and resolve application & customer queries.
• Coordinate and execute on-site support during CAMPS at branch offices or customer locations.
• Maintain regular follow-up with clients to ensure high satisfaction levels.

If you have the required skills or references, please share the updated CV here:

• Email: [email removed]
• WhatsApp: [phone removed]

About the Company: Jhaveri Securities Ltd. is a leading Financial Services & Stock Broking firm headquartered in Vadodara, Gujarat. Serving clients for over 30 years, the company offers premium investment solutions, including Equity, Derivatives, Commodity, Mutual Funds, and Wealth Management.

Regards,

Team HR

Jhaveri Securities