Team Lead - MRO

Team Management:

• Lead, mentor, and develop the Application Team to ensure high performance and professional growth.
• Allocate tasks and set priorities for the team to ensure effective handling of customer inquiries and orders.

Enquiry Review:

• Oversee the review, interpretation, and processing of customer inquiries.
• Ensure that team members collect and verify all necessary details for quote preparation.
• Evaluate technical specifications and assess factors affecting cost, delivery, and compliance.
• Ensure that legal requirements for products are met based on destination country and product type.

Sizing & Selection:

• Supervise the selection, sizing, and pricing of valves, actuators, and spares according to customer requirements.
• Provide guidance and support on application engineering and quotation preparation.

Customer Coordination:

• Ensure timely submission of techno-commercial offers and prompt responses to customer queries.
• Lead participation in customer meetings and facilitate effective communication between customers and internal teams.

Monitor Progress:

• Track the progress of submitted offers and ensure accurate updates in the ERP system.
• Prepare and submit quote and order forecast reports.
• Oversee the handover of order files to the contracts team.
• Progress A3 Strategy for the region progress and MDI progress

Document Submission and Customer Coordination:

• Ensure timely submission of contractual documents and obtain necessary approvals.
• Coordinate with customers, field sales, and cross-functional teams to deliver effective solutions.
• Liaise with customers and third-party inspectors for inspections.