Team Lead - Malad (International)

We're Hiring | Team Lead (International)

Location: Malad

Shift: Rotational Shifts

Working Days: 5 days working | 2 rotational week-offs

CTC: up to 6.50 LPA

Roles and Responsibilities:

• Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
• Knowledge and understanding of NPS & BQM
• Oversee shrinkage management to minimize losses and optimize productivity.
• Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
• Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
• Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards

Requirements:

• At least 1 year experience as a Team Lead on paper
• Experience into BPO/ contact centre environment preferred.
• Experience working for International processes
• Excellent communication skills
• Comfortable working rotational shifts

Interested candidates may contact directly or share their resume to:

HR Riya

Contact: [phone removed]

Email: [email removed]