Team Lead / Lead - Welfare and Employee Services

Role & responsibilities

• Drive Employee Welfare & Engagement initiatives across plant employees and workers.
• Manage plant canteen operations, food quality, hygiene, and vendor performance.
• Oversee township administration including residential facilities, housekeeping, sanitation, water supply, and common amenities.
• Manage Guest House operations ensuring superior hospitality and service standards.
• Ensure smooth functioning of office facilities and workplace services.
• Coordinate effective operation of Dispensary/OHC, health camps, and occupational health programs.
• Handle welfare-related grievances and ensure timely closure.
• Manage welfare service vendors and contractors through SLA/KPI monitoring.
• Ensure compliance with labour welfare, health, safety, and statutory requirements.
• Monitor welfare budgets, cost optimization initiatives, and MIS reporting.

Preferred candidate profile

• 12-15+ years of experience in Employee Welfare, Plant HR, Industrial Relations, Plant Administration, Employee Services, or Township Administration.
• Experience in Cement, Mining, Metals, Power, Chemical, Fertilizer, or other large manufacturing industries.
• Hands-on experience managing:
• Employee Welfare Programs
• Industrial Canteens
• Township Administration
• Guest House Operations
• Facility Management
• Occupational Health Centre (OHC) / Dispensary Coordination
• Employee Engagement Activities
• Strong understanding of labour welfare practices, statutory compliance, vendor management, and grievance handling.
• Proven track record of managing welfare budgets, service contracts, audits, and continuous improvement initiatives.
• Excellent stakeholder management skills with the ability to interact effectively with workers, employees, contractors, union representatives, and senior management.
• Strong analytical, communication, and problem-solving skills with exposure to MIS reporting and service-level monitoring.