Team Lead - Last Mile

Role & responsibilities

• Manage day-to-day last-mile delivery operations from the warehouse/dark store.
• Supervise and manage delivery executives/riders and ensure optimum manpower utilization.
• Monitor order allocation, dispatch, delivery status, and pending orders.
• Ensure adherence to SLA, TAT and delivery productivity targets.
• Plan and manage shifts, attendance, roster, and daily manpower requirements.
• Track rider productivity, delivery performance, attendance, and operational KPIs.
• Coordinate with warehouse, inventory, customer support, and other teams for smooth order movement.
• Identify operational issues and take timely corrective action.
• Handle delivery-related escalations and resolve issues effectively.
• Prepare and maintain daily MIS and operational reports.