team lead Invoice Processing

Role & responsibilities

• Manage a team of Process Associates and Senior Associates handling invoice processing and mapping.
• Ensure invoice details are accurately mapped and accounted for within defined SLAs.
• Monitor invoice data quality and drive improvements in accuracy, TAT and productivity.
• Coordinate with Supply Chain, Catalog, Warehouse, Payment and Vendor Management teams to resolve invoice and vendor payment-related issues.
• Develop and implement processes to prevent recurring issues and improve operational efficiency.
• Plan and allocate work, monitor team utilization and ensure accurate maintenance of records.
• Mentor, train and provide constructive feedback to team members.
• Prepare daily, weekly and monthly reports and perform detailed analysis of invoice mapping and payments.
• Track and manage key operational metrics including TAT, accuracy and quality.
• Work with the development team to identify opportunities for process automation and improve operational efficiency.

Preferred candidate profile

• Graduate in any discipline; preferably from a Finance, Commerce or Business background.
• Experience in invoice processing, finance operations, accounts payable or vendor payments.
• Strong data analysis and data interpretation skills.
• Experience in managing teams and working with SLA-driven operations.
• Strong operational orientation with a focus on TAT, accuracy, quality and productivity.
• Good stakeholder management and communication skills.
• Strong problem-solving and process improvement mindset.
• Ability to handle team training, mentoring, performance management and conflict resolution.
• Comfortable working closely with cross-functional teams to resolve operational issues.
• Candidates with experience in process automation or working with technology/development teams will be preferred.