{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead | International Voice Support | Chennai | 10 LPA","description":"

Role & responsibilities

Job Title: Team Lead -International Voice Support - BPO

Location - Chennai

Qualifications

Graduate (any stream)
2 - 5 years of experience in International Voice Support - BPO
At least 12 years in a Team Lead role on paper
Salary Upto 10 LPA
US /Rotational Shift
5 Day working
Location- Chennai ( No relocation)
Notice - Immeidate joiner ( not working)
Open demand - 3 only
Should have degree provisional
Uan check mandate

Performance & Reporting

Track KPIs: AHT, FCR, CSAT, Conversion Rate, Recovery Rate, Shrinkage, etc.
Prepare daily/weekly/monthly MIS reports
Identify performance gaps and implement action plans

Key Skills Required

Strong leadership and people management skills
Good communication and negotiation abilities
Analytical mindset with problem-solving skills

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