Team Lead - International Process

We are Hiring

Position - Team Lead (Customer Service) (International)

Shifts - Rotational Shifts, 5 Days

Location - Hyd , DLF

Roles and Responsibilities

• Manage a team of customer support agents to ensure excellent service delivery.
• Oversee daily operations, including scheduling, training, and performance management.
• Develop and implement effective strategies to improve customer satisfaction ratings.
• Collaborate with cross-functional teams to resolve complex issues and optimize processes.
• Ensure compliance with quality standards, policies, and procedures.

Desired Candidate Profile

• 2-6 years of experience in international process or similar industry (BPO/Call Centre).
• Minimum 1year exp in handling a team
• Bachelor's degree in any discipline (preferably B.Tech/BE Computers).
• Strong understanding of contact center operations, customer care, customer handling, customer service operations, team handling, team leadership, and team leading skills.