Team Lead - International Process

We are hiring

Location : Hyd (DLF Gochibowli)

** Only Immediate to 15days Joiners **

Job Title: Team Lead - Customer Support (International Process)

Job Summary:
We are looking for an experienced Team Lead to manage and motivate a team of Customer Support Associates in an international process. The role involves driving team performance, ensuring service quality, meeting KPIs, and enhancing customer satisfaction.

Key Responsibilities:

• Lead, coach, and mentor a team of customer support executives.
• Monitor team performance and ensure achievement of SLAs, KPIs, and quality targets.
• Conduct performance reviews, feedback sessions, and team meetings.
• Handle customer escalations and provide effective resolutions.
• Prepare reports and collaborate with internal stakeholders to improve processes.
• Maintain high levels of customer satisfaction and team engagement.

Requirements:

• Graduate in any discipline.
• 2-5 years of experience in international customer support, with at least 1 year in a Team Lead role.
• Excellent communication and people management skills.
• Strong knowledge of customer service metrics and shift flexibility.