Team Lead - International - Chennai
Hexaware Technologies · Chennai · onsite · Posted 44d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role: Team Lead Operations
Industry: BPO
Process: Inbound customer service
Notice Period: Only Immediate joiners to 30 days notice
5 days working with 24/7 rotational shift.
- Overall Minimum 2-8 years of experience out of which as a Team Lead for International Voice Process should be at least 1.5 years on paper.
- E-Commerce Domain Experience - Added advantage.
- Good communication and Strong Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team environment.
Interested can share resume on - [email removed]
Sourced from naukri
Skills
CSATMetricsWorkforce ManagementrosteringUtilizationProductivitySLAattritionshrinkageKPIAhtKRA
About Hexaware Technologies
Hexaware Technologies
IT Services & Consulting
23.9k+
employees
1990
36 years old
Navi Mumbai, Maharashtra
India
About
Hexaware is a global technology and business process services company. Our 32,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology.
Industries
IT Services & ConsultingBPO/KPO
Employee ratings
7,685 reviews
3.4/ 5
Culture
3.3
Career growth
2.8
Work-life
3.4
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