Team Lead - Information Production

Role & responsibilities

MAIN RESPONSIBILITIES:

Classical information management:
- Establish standards, write and update policies and procedures concerning Information Department.
- Distribute incoming information production orders to available classical information producers.
- Plan IT projects concerning information production and cooperate with responsible staff.

Process management and improving:
- Identify, promote new solutions in terms of Business Information products sources and production processes.
- Continued Knowledge Building of technical expertise on Coface Products and Services.
- Liaising with Accounts team and Information Provider team for invoice disputes, inquiries and general day to day task.
- Work closely with the Accounts Manager in Asia Pacific to develop Client requirements and standardize report structure to support the external customers and partners.

Communication:
-Participate in meetings with key customers to find customized solutions and support sales staff

Budget:
- Prepare annual budget, schedule expenditures, analyze cost variations and initiate corrective actions.

People Management:
- Manage teams and activities of the area through the guidance and direct action in large and
  complex cases,promoting the management and process control.  
- Lead, motivate and supervise the correct performance of the team according to the proposed goals
  and the group rules and standards.
- Conduct regular performance reviews.
- Manage work-flows  and ensure smooth running of operations during vacation times.
- Prioritize and delegate where required.
- Get actively involved in team training, coaching and mentoring, to ensure professional
  development and efficiency of operations.
- Implement the performance goals, in alignment with the company strategies, assigned by Senior Manager.
- Support Manager on Projects, Efficiency, WTS, PPTs, etc. 
- Any ad hoc projects to be assigned by Senior Manager.

Compliance:
- Ensure compliance with regulations and procedures as laid down by Coface and external regulators.

Preferred candidate profile

Support the Risk Underwriting and Business Information Sales teams by providing services on a full range of functions, including but not limited to high quality business information report production, optimizing internal resources, documentation and invoicing to achieve the annual KPI targets to be assigned each year. Manage the team and support Senior Manager.

Qualifications

Degree educated in Economics/Business/Finance with at least 5 years experience in a similar industry. Minimum of 2 years experience in management.

Knowledge/skills essential in order to carry out the role: 

- Basic financial analysis
- Database knowledge
- Project management
- Mature, meticulous and a team player
- Proactive and self-motivated personality in self improvement
- Demonstrate ability to complete task accurately and on time with minimum supervision.
- Demonstrates teamwork both with function and across functions to achieve the overall company goals
- Provide input to ensure ongoing improvements and developments of existing workflows for providing a high level of customer service.
- Strong Communication Skills (Verbal and Written) with demonstrated ability to clearly and effectively communicate and work with all levels.
- Strong/Solid Computer Skills (Proficiency in Microsoft Office such as Excel, Word and PowerPoint) 
- Able to understand the problem and effectively communicate the solution to the customers
- Leadership and Team management qualities, Positive attitude and self-confidence.

Additional information

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care