Team Lead (Inbound & Outbound Business)

Preferred Industry: Diagnostics / Healthcare or any Sales background

Job Summary

We are looking for an experienced and result-oriented Team Leader to manage a team of callers, drive sales performance, monitor daily productivity, and ensure achievement of business targets. Candidates with experience in the diagnostics industry or a strong sales background will be preferred.

Key Responsibilities

• Manage, guide, and motivate a team of 1520 callers to achieve daily, weekly, and monthly sales targets.
• Monitor team performance, including calls, conversions, revenue, productivity, and attendance.
• Ensure effective lead management, follow-ups, and conversion of enquiries into confirmed bookings.
• Conduct regular team briefings, performance reviews, and coaching sessions.
• Monitor call quality, customer interactions, control abandoned calls and adherence to defined processes.
• Track daily performance reports (MIS) and share updates with management.
• Ensure proper lead disposition, CRM updates, and timely follow-ups.
• Identify performance gaps and implement corrective actions to improve conversions.
• Coordinate with internal teams to resolve operational issues and ensure smooth workflow.
• Maintain team discipline, shift adherence, and overall productivity.

Candidate Requirements

• Minimum 5+ years of experience as a Team Leader in a contact centre, telesales, or sales operations.
• Experience managing a team of 15–20 callers.
• Candidates from the diagnostics / healthcare industry or any sales background are preferred.
• Strong communication, leadership, and team management skills.
• Proven ability to achieve sales targets and improve conversion rates.
• Good knowledge of CRM systems, dialers, and MS Excel/MIS reporting.
• Ability to analyze performance data and take corrective action.

Key Performance Indicators (KPIs)

• Sales and revenue target achievement.
• Lead-to-booking conversion rate.
• Team productivity and call performance.
• Lead follow-up and CRM compliance.
• Call quality and Control Abandoned calls, & customer satisfaction.
• Attendance, shift adherence, and team performance improvement.

Preferred Candidate: A target-oriented Team Leader with strong sales and people-management skills who can efficiently manage 15–20 callers and drive business results.