Team Lead II International
TP · Mumbai · onsite · Posted 44d ago
About a minute. You'll make an account on the way through.
About this role
Job Title - Team Lead
On paper 1 year experience required as team leader
Location- Ghansoli, Navi Mumbai
Salary upto - 6.5 LPA
Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking, cards and Dispute domain.
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
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HR MAMTA
Sourced from naukri