Team Lead I: Counselling/Inside Sales (Bengali & Odia) - Noida

Job Description: Team Lead - Counselling (Bengali or Odia)

Note: The candidate must have experience in either Bengali or Odia. Proficiency in at least one of these languages is mandatory.

Work LocationNoida

About the Role

We are looking for an experienced team lead in counselling to lead and manage the counselling team catering to Bengali- and Odia-speaking students and parents for NEET/JEE preparation programs.

The role involves driving counselling conversions, managing team performance, ensuring a strong student/parent experience, and achieving enrolment and revenue targets.

Key Responsibilities

1. Team Management

• Lead, mentor, and manage a team of counsellors handling Bengali- and Odia-speaking students and parents.
• Set daily, weekly, and monthly targets for the counselling team.
• Monitor individual and team performance through key metrics such as calls, connections, counselling sessions, conversions, and revenue.
• Conduct regular team huddles, performance reviews, and coaching sessions.
• Identify performance gaps and implement corrective action plans.

2. Counselling & Sales

• Ensure counselors effectively understand student requirements and recommend suitable programs.
• Handle escalations and complex counselling cases involving students and parents.
• Support the team in high-value or difficult conversions.
• Ensure effective follow-up with leads to maximize conversion and reduce lead leakage.

3. Regional & Language Ownership

• Manage counselling operations for the Bengali and/or Odia-speaking market.
• Ensure counselling communication is culturally relevant and effective for the target audience.
• Support the team in communicating course benefits, academic offerings, fee structures, scholarships, and other relevant information in the respective regional language.

4. Performance & Business Management

• Track daily sales and conversion performance against assigned targets.
• Analyze lead funnel, conversion ratios, productivity, and revenue metrics.
• Prepare and share regular performance updates with management.
• Develop strategies to improve lead-to-enrolment conversion and counsellor productivity.
• Work closely with marketing, academic, operations, and business teams to improve the overall funnel.

5. Quality & Process Management

• Ensure adherence to counselling processes, scripts, CRM usage, and defined SOPs.
• Conduct call audits and provide actionable feedback to counsellors.
• Maintain high standards of student and parent experience.
• Ensure accurate and timely CRM/data updates by the team.

Preferred Experience

• Experience handling regional-language counselling teams.
• Experience managing high-volume inbound/outbound leads.
• Proven track record of achieving enrollment and revenue targets.

Interested candidates can email a CV at [email removed] or WhatsApp at [phone removed]