Team Lead HR-Ops

Job Requirements*

• Bachelor's / master's degree in any discipline.
• 7–10 years of HR Operations / Shared Services experience supporting international geographies.
• Hands-on experience in ServiceNow or similar ticketing tools.
• Strong understanding of HR processes, compliance, and documentation standards.
• Exceptional attention to detail, proofreading, and quality control skills.
• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.
• Proven ability to manage and motivate teams in a fast-paced, global environment.
• Excellent communication, stakeholder management, and problem-solving skills.
• High attention to detail, quality control, and compliance mindset.
• Flexibility to work in 24x7 shifts and extended hours as required. Ready to work in US shift

Key Responsibilities*

1.Team Leadership and Management:

• Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.
• Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Performance management experience and yearly rating and performance evaluations

2.Service Delivery and Operations Management:

• Oversee the end-to-end delivery of services across key HRO domains such as:
• Global Benefits
• Total Rewards
• Invoice Processing
• Wellbeing Benefits
• Global Mobility
• Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.
• Continuously identify and implement process improvements to enhance efficiency and client satisfaction.

3.Client and Stakeholder Management:

• Build and maintain strong relationships with global clients and internal/external stakeholders.
• Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.
• Provide regular updates, insights, and reports to stakeholders on service delivery performance.

4.Technical Expertise:

• Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery.
• Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions.

5.Strategic Planning and Execution:

• Collaborate with leadership to develop and execute strategic plans for service delivery and team development.
• Drive initiatives to expand service offerings and align them with organizational goals.

Domain

• 5-7 years of experience in HR Operations
• Strong proficiency in Advanced Microsoft Excel
• Knowledge of data gathering and reporting tools like Tableau & Cognos
• Basic Knowledge of Workday Reports
• Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them.
• Global Stakeholder Management
• Process Improvement and Compliance

Soft Skills

• Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively.
• Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth.
• Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions.
• Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills.
• Team Management