MUMBAI · FULLTIME
Team Lead Escalation
Cygnus
Mumbai · onsite · Posted 3d ago
Sourced from
₹9.0L - ₹10.0L PA2–7 yrsfulltimeMumbai
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
The Escalation TL will oversee the resolution of customer escalations received through different channels – CEO office, Social Media, Contact center and other channels, ensuring a high standard of customer satisfaction.
Sourced from naukri · view original
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Customer Experiencecustomer satisfactionTeam HandlingCSATteam managementSLA ManagementKPIAhtKRAEscalation ManagementCustomer EscalationKPI MonitoringTeam Lead Escalation
Section · Company
About Cygnus
Cygnus
11-50
employees
Paterson
headquarters
₹9.2L PA avg
Avg at Cygnus
₹9L – ₹10L PA
This role
About
Leading company into loans
Industries
Advertising / PR / Events
Employee ratings
10 reviews
4.6/ 5
Culture
3.8
Career growth
4.0
Work-life
4.1
Employees rate it well for
Work-Life Balance49Job Security47
Find them on