Team Lead Escalation
Cygnus · Mumbai · onsite · Posted 36d ago
₹9.0L - ₹10.0L PA5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Escalation TL will oversee the resolution of customer escalations received through different channels – MD, CEO office, Social Media, Contact center and other channels, ensuring a high standard of customer satisfaction.
Sourced from naukri
Skills
Team Coordinationteam coachingComplaint managementTeam HandlingTeam Motivationteam managementTeam SupervisionGrievance ManagementTeam LeadingSLA ManagementEscalation ManagementCustomer Service Management
About Cygnus
Cygnus
11-50
employees
Paterson
United States
₹9.2L PA avg
Avg at Cygnus
₹9L – ₹10L PA
This role
About
Leading company into loans
Industries
Advertising / PR / Events
Employee ratings
10 reviews
4.6/ 5
Culture
3.8
Career growth
4.0
Work-life
4.1
Employees rate it well for
Work-Life Balance49Job Security47
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