Team Lead - Employee Benefit / Travel Claim Process

Role: Team Lead – Employee Benefit

Location: Pune

Band / Grade: BPO3/4

Job description for Team Lead – Employee Benefit

Key Responsibilities:

• Review claims processed by the team for correctness and completeness.
• Serve as SPOC for stakeholders addressing inquiries and providing updates.
• Guide the team of processors and oversee their performance.
• Analyze claims to identify trends, detect potential frauds and areas of Improvements.
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA's & KPI's are consistently met.

Work Experience:

6 to 10 years of experience managing claim reimbursements, especially travel claims.

Minimum 1.5 Years as Team Lead, Minimum 10 Team members managed

Skills and Qualification:

• Commerce Graduate.
• Strong Communication skills.
• Analytical and Problem solving bent of mind.
• Able to work under pressure to meet timelines.
• Able to effectively collaborate.
• Customer Centric behavior.

Technical Experience

• Experience in MS Outlook, MS Excel, SAP

Must Have Skill : Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 1.5 Years as Team Lead, Minimum 10 Team members managed