Team Lead - District Manager - Mumbai

Roles and responsibilities

Client Servicing & Retention

• Build and maintain long-term relationships with key clients to ensure satisfaction and loyalty.
• Proactively drive renewals and minimize churn through regular client engagement.
• Handle escalations and provide solutions to client concerns quickly and effectively.
• Share product/service updates, enhancements, and best practices to keep clients engaged.
• Identify opportunities for upselling and cross-selling to maximize client value and revenue.
• Develop account growth plans for key clients to maximize long-term business potential.

Sales Growth & Strategy

• Plan and achieve sales and renewal targets within stipulated timelines.
• Create strategies to increase account penetration in existing clients and identify new opportunities in untapped markets.
• Ensure team members follow structured processes for renewals, upselling, and client engagement.
• Represent the company in client meetings, reviews, and industry interactions.

Team Leadership & Development

• Lead, motivate, and guide the assigned team to consistently meet business objectives.
• Monitor team performance through a regular tracking system and provide coaching where required.
• Conduct regular training sessions to enhance sales and client servicing skills.
• Foster a culture of accountability, collaboration, and client-first attitude within the team.
• Support team members in client interactions and help close critical renewals or upsell deals.

Monitoring & Reporting

• Prepare and review daily/weekly/monthly reports on team activities, client renewals, and sales performance.
• Track key metrics such as retention rates, upsell conversions, and client satisfaction scores.
• Provide timely feedback to senior management on performance and client feedback.
• Maintain accurate records in CRM systems for all client interactions and renewal pipelines.

INTERESTED CANDIDATES CAN SHARE THEIR CV ON [phone removed] OR [email removed]