Team Lead - Deputy Delivery Hub Manager

Role & responsibilities

Own inventory management at the delivery hub, including stock accuracy, ageing, DOH,

and overall stock health.

• Drive shrinkage control by identifying loss points, implementing SOPs, audits, and

corrective actions.

• Manage end-to-end store operations inbound, putaway, picking, dispatch, returns,

and reconciliation.

• Ensure strict adherence to process, safety, and compliance standards across shifts.
• Define, track, and improve operational KPIs like fill rate, inventory accuracy, shrink %,

productivity, and SLA adherence.

• Lead manpower planning and handling — rostering, productivity tracking, performance

management, and on-ground issue resolution.

• Use data to identify bottlenecks, recommend process improvements, and drive

continuous efficiency gains.

• Handle escalations related to inventory mismatch, manpower shortages, or operational

disruptions.

• Drive training and capability building for team members to ensure consistent execution

at scale