Team Lead - DC Operations

Job Description Team Lead, Delivery Center Operations

Location: Sriperumbudur & Arakkonam, Tamil Nadu
Salary: 3.25 4.00 LPA
Experience: Minimum 1 year in Logistics / Delivery Operations
Employment Type: Full-time

About the Role

We are looking for a Team Lead – Delivery Center Operations to manage day-to-day delivery center activities, coordinate delivery teams, and ensure timely and efficient shipment processing. The ideal candidate should have hands-on experience in logistics or delivery operations and strong team-handling skills.

Key Responsibilities

• Manage daily operations at the delivery center, including shipment receiving, sorting, dispatch, and delivery coordination.
• Supervise and guide delivery executives and center staff.
• Monitor daily delivery performance and ensure shipments are delivered within defined timelines.
• Track pending, undelivered, and returned shipments and take corrective action.
• Coordinate with delivery executives, hub teams, customers, and other internal departments.
• Maintain accurate records of shipments, deliveries, returns, and operational activities.
• Monitor attendance, productivity, and performance of the team.
• Handle operational issues and resolve day-to-day delivery-related escalations.
• Ensure compliance with company processes, safety standards, and operational guidelines.
• Prepare daily/weekly operational reports and share performance updates with management.
• Identify process gaps and suggest improvements to increase delivery efficiency and customer satisfaction.

Requirements

• Minimum 1 year of experience in logistics, courier, last-mile delivery, warehouse, or delivery center operations.
• Prior experience in team supervision or team coordination is preferred.
• Good communication and interpersonal skills.
• Ability to manage and motivate a team.
• Basic knowledge of MS Excel and operational reporting.
• Strong problem-solving and coordination skills.
• Willingness to work in a fast-paced delivery/operations environment.
• Candidates who can work in Sriperumbudur or Arakkonam are preferred.