{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead (Customer Support)","description":"

Position – Team Lead (Customer Support)

Location: Ameerpet

Languages :- Telugu, Hindi, English

CTC: 5 lpa

Work mode – Hybrid after 6 months

Interview Process: 3 managerial Rounds (face to face interview)

Key Requirements:

Qualifications: Any Graduation

Experience: Minimum 2-4 years overall, with at least 1 year as a Team Leader on paper
Process Experience: Domestic Inbound Customer Support (Voice Process)
Languages: Excellent communication skills in English, Hindi & Telugu

Key Responsibilities:

Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).
Monitor and drive team performance, productivity, and adherence to service level targets.
Provide regular feedback and coaching to enhance team effectiveness.
Handle customer escalations and ensure prompt resolution.

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