Team Lead - Customer Support
Zeon Charging · Not specified · onsite · Posted 64d ago
About a minute. You'll make an account on the way through.
About this role
The Customer Support Team Lead will oversee and mentor the support team, manage daily operations and escalations, monitor KPIs, and drive process improvements. more.. Key Responsibilities - Lead and mentor the Customer Support team. - Oversee daily operations and handle escalated customer issues. - Prepare weekly and monthly reports and present performance insights to management. - Monitor KPIs, track team performance, and ensure service quality. Requirements - Excellent communication skills. - Proficiency in English & Tamil is required. - Strong leadership, reporting, and problem-solving skills. Benefits - Health insurance - Leave encashment - Provident Fund (PF) Pay 25,000.00 - 35,000.00 per month
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Sourced from naukri