{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead - Customer Service","description":"

Job description

Team Management : Leading and supporting a team of 20 members, motivating them to achieve targets.
Shift and Attendance Management : Willing to work 24/7 shifts with rotational week offs. Prepare schedules and ensure the advisors attendance is marked daily.
Compliance and Monitoring : Ensuring agents adhere to log-in, logout, and break schedules. Monitoring calls and providing coaching and feedback to ensure excellent customer service and experience are delivered on every call.
Problem Solving : Working closely with team members to resolve customer issues as a Team Leader in Howrah. Acting as a point of contact for resolving escalations, inquiries, and complaints from both external and internal customers.
Operational Management : Managing day-to-day operations to meet required service levels, quality, and productivity. Maintaining SLA targets monthly to achieve desired KPIs, including managing absenteeism and attrition within the team.
Policy Implementation : Ensuring all company policies and procedures are implemented consistently and fairly.

","datePosted":"2026-07-09T00:00:00.000Z","validThrough":"2026-09-07T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"5324175"},"url":"https://myjobb.ai/jobs/team-lead-customer-service/5324175","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Fusion","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vZnVzaW9uLmpwZw.webp","sameAs":"www.fusion.business"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}]}