Team Lead - Customer Care
Capgemini · Kolkata · onsite · Posted 58d ago
Undisclosed5–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations
Your Role
Be a SME and lead the team by example. Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
In this role you will play key Role In
- Handling a team size of minimum 10-15 associates and their performance management
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
- Prior digital/call center experience preferred.
- Familiarity with Microsoft Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively
Your Profile
- Strong Communication Customer Service Skills
- Minimum 5-7 years of international contact center experience
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
- This is remote work requiring a secure workspace and effective internet connectivity
The Group reported 2024 global revenues of 22.1 billion.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionTroubleshootingCustomer Carecontact centermicrosoft officeCall Centertime managementperformance management
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
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