Team Lead Collections

Job Title: Team Lead Collections

Location: Pune

Role Overview

We are seeking an experienced and results-driven Team Lead Collections to manage a team of collection executives responsible for driving recoveries, minimizing delinquencies, and ensuring adherence to collection policies and regulatory guidelines. The ideal candidate should have strong people management skills, a data-driven approach, and experience in collections within Banking, NBFC, FinTech, or BPO environments.

Key Responsibilities

• Lead and manage a team of Collection Executives to achieve monthly recovery and resolution targets.
• Monitor daily collection activities, productivity, and portfolio performance.
• Conduct regular performance reviews, coaching sessions, and feedback discussions.
• Ensure timely follow-up on delinquent accounts through calls and other approved collection channels.
• Track key collection metrics such as PTP, RPC, roll rates, recovery %, and delinquency buckets.
• Handle escalated customer cases and ensure resolution within defined timelines.
• Ensure compliance with regulatory requirements, company policies, and collection guidelines.
• Analyze collection trends and identify opportunities to improve team performance.
• Coordinate with Operations, Quality, Training, and other stakeholders to drive process improvements.
• Prepare and share daily, weekly, and monthly MIS reports with management.

Eligibility Criteria

• Graduate in any discipline.
• 4–8 years of experience in Collections, Recoveries, or Debt Management.
• Minimum 2 years of experience managing a collections team.
• Experience in Personal Loans, Credit Cards, Consumer Finance, BNPL, or other retail lending products.
• Strong understanding of collection strategies, delinquency management, and recovery processes.
• Good analytical, reporting, and stakeholder management skills.
• Proficiency in MS Excel and MIS reporting.