Team Lead / Collection Executive

COLLECTION TEAM LEADER & COLLECTION TELECALLER

Company Name: NSB BPO Solutions Ltd.
Location: Arera Colony, Near 12 no Stop, Bhopal, Madhya Pradesh
Industry: BPO / NBFC Debt Collection
Department: Collection

1.Designation: Collection Team Leader

Number of Vacancies: 1
Salary: 20,000-25,000 per month + Incentives
Experience: 3+ years in NBFC/BFSI collection, preferably with team-handling experience
Employment Type: Full-Time

Job Highlights

• Lead and manage a team of collection telecallers.
• Achieve monthly collection targets and improve team productivity.
• Monitor daily performance, call quality, and collection results.
• Earn performance-based incentives in addition to the fixed salary.

Job Responsibilities

• Manage and supervise the collection telecalling team handling NBFC customer accounts.
• Ensure achievement of daily, weekly, and monthly collection targets.
• Monitor team performance, productivity, attendance, and calling efficiency.
• Guide team members on effective collection techniques and customer handling.
• Track payment commitments, follow-ups, and overdue accounts.
• Prepare daily collection reports and share performance updates with management.
• Identify performance gaps and implement corrective actions to improve recovery.
• Ensure compliance with company policies, client guidelines, and applicable RBI requirements for fair recovery practices.
• Motivate team members to achieve individual and team targets.
• Coordinate with the management team to resolve collection-related issues.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Experience in NBFC, banking, loan recovery, or telecalling collections.
• Target-oriented approach with problem-solving skills.
• Proficiency in MS Excel and collection reporting.
• Ability to manage team performance in a target-driven environment.

2. Designation: Collection Telecaller

Number of Vacancies: 20
Salary: 12,500 per month + Incentives
Experience: 1+ year in telecalling, NBFC collections, loan recovery, or customer follow-up preferred. Freshers with strong communication skills may also be considered.
Employment Type: Full-Time

Job Highlights

• Make outbound calls to customers regarding pending loan payments.
• Follow up on overdue accounts and payment commitments.
• Achieve individual collection targets and earn incentives.
• Work with an established collection team handling NBFC accounts.

Job Responsibilities

• Make outbound calls to customers regarding overdue loan instalments and outstanding payments.
• Remind customers about payment due dates and pending amounts.
• Follow up with customers who have committed to making payments.
• Understand customer payment concerns and communicate suitable next steps as per company policy.
• Maintain accurate records of calls, customer responses, and payment commitments.
• Update collection details in the company's system or CRM.
• Achieve assigned daily, weekly, and monthly collection targets.
• Escalate disputed accounts and unresolved customer issues to the Team Leader.
• Maintain professional communication and follow applicable customer privacy and fair collection guidelines.
• Coordinate with the team to improve collection performance and customer response rates.

Required Skills

• Good verbal communication and convincing skills.
• Basic computer knowledge and data-entry skills.
• Hindi communication skills; basic English is an advantage.
• Patience, confidence, and a target-oriented mindset.
• Ability to handle customer queries professionally.
• Prior NBFC or loan collection experience will be an advantage.