Team Lead Client Servicing & Social Media

Position : Team Lead

Location : Pitampura (on-site role)

ABOUT GRYD CO.

Gryd Co. is India's only jewellery-focused creative agency. In over 4.5 years, we have partnered with 80+ jewellery brands

across the country, helping them build stronger visibility, sharper positioning, and lasting brand presence.

ABOUT THE ROLE

This is a critical leadership role at Gryd Co. We're looking for a driven, vision-led Team Lead — someone who takes real ownership of client accounts and team outcomes, not just oversight of them. You'll manage client relationships, set the direction for project execution, and lead a team of Social Media Managers, Performance Marketers, and Designers. Beyond strong client servicing and digital/social/PR know-how, we want someone who sets clear goals, holds the team accountable to them, and genuinely leads from the front.

WHAT WE'RE LOOKING FOR IN A LEADER

• A strong sense of ownership — treats client accounts and team outcomes as their own.

• Vision and goal-orientation — sets clear direction and targets for the team, and rallies them around it.

• A bias for action — anticipates problems and moves to resolve them.

• A genuine people leader — mentors, motivates, and brings out the best in the team.

• Accountability — comfortable making decisions and owning the results.

KEY RESPONSIBILITIES

• Own the performance and growth of client accounts — not just manage them — building strong relationships and

driving high client satisfaction.

• Set clear goals and direction for the team, and lead them to consistently deliver against those goals.

• Lead and mentor Social Media Managers, Designers, and other team members, ensuring smooth day-to-day

operations.

• Plan, monitor, and oversee timely execution of content calendars and project deliverables.

• Coordinate with internal teams — Strategy, Design, Content, Digital Marketing, and Finance — to ensure seamless

execution.

• Review creative deliverables for brand alignment and quality before they go out to clients.

• Take ownership of client escalations — resolve issues proactively and maintain clear communication throughout the

project lifecycle.

• Monitor campaign performance and drive the team to optimize results against goals.

• Drive PR initiatives — media outreach, influencer collaborations, brand partnerships — and proactively identify

opportunities to boost brand visibility.

• Leverage AI tools to enhance team productivity, streamline processes, and improve client deliverables.

• Coordinate with Finance and clients on invoicing, payment follow-ups, and collections.

• Maintain project trackers, workflows, and documentation, ensuring adherence to internal processes and SOPs.

REQUIREMENTS

• 5–7 years of overarching experience spanning Client Servicing, Account Management, Social Media Marketing, Brand

Marketing, PR, and Digital Marketing — not just depth in one area.

• Proven experience managing or leading a team, with a track record of driving them toward clear goals.

• Strong knowledge of social media platforms and digital marketing.

• Hands-on experience in PR, media relations, influencer collaborations, and brand partnerships.

• Excellent communication, presentation, and client management skills.

• Strong project management and organizational abilities.

• Ability to manage multiple clients and priorities in a fast-paced environment.

• Experience with project management tools such as ClickUp, Asana, Trello, or similar.

• A demonstrated bias for ownership — examples of having driven outcomes rather than just executed tasks.

PREFERRED SKILLS

• Vision-Driven, Goal-Oriented Leadership

• Ownership & Accountability

• Team Leadership

• Client Servicing & Account Management

• Public Relations (PR)

• Social Media Marketing

• Project & Stakeholder Management

• Problem-Solving & Decision-Making

• Strong Interpersonal & Communication Skills