Team Lead-Client Service

ROLE: Team Leader- Client Service

About the Role
As a Team Leader- Client Service, you will oversee a team of client service executives, ensure seamless delivery of client projects and foster strong relationships.

This role requires leadership, strategic thinking, and the ability to guide both clients and team members toward success.

You'll be responsible for driving client satisfaction, mentoring your team, and contributing to business growth.

Key Responsibilities
Lead and manage a team of client service executives, providing guidance, coaching, and performance feedback.
Act as the escalation point for client concerns, ensuring swift resolution and maintaining trust.
Oversee client accounts, ensuring projects are delivered on time, within scope, and to the highest quality standards.
Conduct regular client meetings, reviews, and presentations to strengthen relationships and identify growth opportunities.
Collaborate with cross-functional teams to deliver integrated solutions tailored to client needs.
Drive account growth through upselling, cross-selling, and strategic recommendations.
Monitor team performance, set goals, and ensure alignment with organizational objectives.
Contribute to process improvements and best practices in client servicing.

Skills & Qualifications
Bachelors degree in Business, or any other related field.
4+ years of experience in client servicing, account management, or customer success, with
at least 2 years in a supervisory role.
Proven track record of managing client accounts and leading teams.
Strong leadership, communication, and negotiation skills.
Ability to handle complex client requirements and high-pressure situations with maturity.
Proficiency in MS Offce and CRM platforms.
Strategic mindset with a focus on both client satisfaction and business growth.

What We're Looking For
A confident leader who can inspire and mentor a team.
Someone who balances empathy with business acumen.
A proactive professional who takes ownership of client success.
Strong collaborator with the ability to influence stakeholders at all levels.

Why Join Us
Opportunity to lead a dynamic client service team.
Exposure to strategic decision-making and leadership forums.
A culture that values innovative, ownership, and professional growth.
Competitive compensation and benefits package.

About cFIRST
cFIRST Background Checks LLP is an ISO 27001:2022 certified company, is a part of the Vora Group- a Cincinnati based privately held equity group that specializes in building innovative
IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space employing over 3000 people worldwide. Built over 21 years, the Vora Group has an impeccable reputation for its integrity, quality, business savvy
and speed of execution.