Team Lead Chalakkudy Mala

Key Responsibilities:

• Manage end-to-end last-mile delivery operations.
• Plan daily delivery routes and allocate shipments to delivery executives.
• Monitor shipment dispatch, delivery, RTO, NDR and pending shipments.
• Manage attendance, productivity and performance of delivery executives.
• Ensure timely delivery and achievement of operational KPIs/SLA.
• Monitor shipment quality and minimize missing, damaged and delayed shipments.
• Handle customer and delivery-related escalations and resolve operational issues.
• Coordinate vehicle/fleet deployment and ensure optimum resource utilization.
• Prepare daily operational reports and MIS.
• Monitor field operations and take corrective actions for performance gaps.
• Ensure compliance with company SOPs, safety and security standards.
• Coordinate with internal teams and management for smooth daily operations.