Team Lead - BD Support

Job Title

Team Leader

Date

17th February 2026

Function 

Student Support

JD written by

Manager 

Reporting To

Manager

JD Approved by

COE Lead

Brand 

Arden

Work Location

Hyderabad

About GUS Education India (GEI)

       GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems’ and its associated brands. 

       As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

Nature of The Job

       As a Team Leader within the Arden  BD Team, the primary responsibility is to oversee and coordinate the various activities related to application support, working closely with admissions teams ensuring the smooth operation of processes, and leading a team to provide exceptional service. 

       The Team Leader will act as a point of contact for both BD’s  and Admission team, fostering a positive and supportive environment.

Organizational Structure

Note - This is a work from office role, which is a mid-shift starting from UK 8 AM -5 PM

Key Accountability

Actions

Team Leadership & People Management

       Lead, mentor, and supervise Specialists and Senior Associates. 

       Allocate workloads, monitor productivity, conduct regular performance reviews, and provide coaching to improve individual and team performance.

Operational Delivery Management

       Oversee end-to-end application processing to ensure accuracy, compliance, and SLA adherence. 

       Monitor daily operations and proactively resolve workflow bottlenecks.

Quality Assurance & Compliance

       Establish quality control mechanisms to maintain nil-error processing standards. 

       Conduct periodic audits and implement corrective and preventive actions.

Stakeholder Management

       Act as the primary operational contact for Admissions, Business Development teams, and Onshore stakeholders.

       Manage escalations and ensure timely resolution.

Process Improvement & Automation

       Identify operational inefficiencies and drive continuous improvement initiatives. 

       Recommend automation, standardization, and best practices to enhance productivity.

Reporting & Performance Tracking

       Review operational dashboards, analyze performance metrics, and present insights to management.

       Ensure accurate reporting on pipelines, deposits, and operational KPIs.

Training & Capability Development

       Support onboarding and training of new team members. 

       Ensure continuous skill enhancement aligned with evolving business requirements.

Escalation & Risk Management

       Manage complex cases and operational risks. 

       Escalate critical issues appropriately while ensuring minimal business impact.

Cross-Functional Collaboration

       Work closely with Student support  team, Admissions team, and internal departments to ensure seamless student journey and operational alignment.

Desired Profile

Qualification

       Bachelor's degree in a related field

Skills

Essential

•          Excellent written and oral Communication skills, focused on the needs of the audience

•          Ability to effectively use MS Office suite (particularly Word, Excel and Outlook).

•          Proficient in Microsoft Office and CRM software and Sharepoint

Behavioural

       Able to work co-operatively as part of a wider team.

       Able to manage own time effectively to meet tight deadlines and manage conflicting priorities.

       Able to provide a high level of service, support and advice to students, staff, and visitors.

       Polite, helpful, and positive attitude.

       Strong soft skills including empathy, problem solving, communication

       Meticulous attention to detail.

       Able to deal calmly with difficult situations.

       Ability to handle sensitive matters with confidentiality and discretion.

       Able to communicate effectively orally and in writing and with a wide range of people.

Relevant Experience

Essential

       Hands on experience with UK Universities Admissions Process.

       Knowledge of financial aid and scholarship opportunities.

       Experience in higher education or a related field is preferred. Context.

       Experience of dealing supportively with challenging customers, including those who are unhappy and/or distressed.

       Relevant experience in the provision of high-quality customer service.

       Experience of working with complex processes in a busy office environment.

       Experience of dealing with confidential and sensitive information.

GUS Values

       GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.

       There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.

Benefits

       At GUS Education India, GEI we want employees to feel comfortable, bringing their passion, creativity, and individuality to work. We truly believe that diverse culture, backgrounds, and experiences drive innovation.

       The company offers comprehensive medical insurance to its employees, which include hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation. Considering that this role is for night shift, we provide additional competitive night shift allowance for all days worked.

       To make the daily commute easier, safe, and less stressful, company provides cab facilities to its employees to and from the workplace within the Greater Hyderabad Municipal Corporation limits.

       Company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days’ time off in a year.