Team Lead - Assessments & Proctoring

Job Summary

• Job Title: Team Lead (Assessment Office)
• Function: Assessment Operations
• Work Location: Hyderabad
• JD written by: Associate Manager
• Reporting To: Associate Manager
• JD Approved by: Human Resources
• Brand: ULaw

Job Purpose

• Responsible for leading the Assessment Office team in Hyderabad, Team Leader will ensure adherence to operating procedures and deliver a business-critical service to the Client. The role involves managing the delivery of assessments, ensuring compliance, overseeing the progression of team members, and supporting the team in achieving set targets and service level agreements (SLAs).

Organizational Structure

• Team Leader (AO)
• Associate Manager

Responsibilities

Team Leadership

• Lead and manage the Assessment Office team, ensuring operational excellence and resource allocation.

Service Delivery

• Oversee the timely and accurate completion of assessment and examination processes, including any additional task which comes from the higher management time to time.

Compliance

• Ensure full departmental compliance with academic regulations and university policies.

Stakeholder Collaboration

• Maintain clear communication with clients, students, and stakeholders, ensuring their needs are met promptly.

Training and Development

• Develop training materials and process maps conduct Trainings and refreshers, supporting the continuous improvement of the team.

Service Monitoring

• Regularly review staff availability for calls, review queues to ensure tasks are completed by the team with in agreed TAT and be a support system for you fellow Team leaders.

Process Management

Maintain accurate and up-to-date process maps for all team operations.

Desired Profile

Qualification

• Graduate level or equivalent
  Proficient in Microsoft Office Tools

Skills

• Excellent oral and written communication skills in English
• Strong leadership and team management capabilities
• Excellent Excell and Power point Skills
• Results-driven with problem-solving skills
• Ability to handle pressure and manage competing priorities
• Experience in customer-focused environments, preferably in educational institutions

Relevant Experience

• Experience in assessment operations or a similar role for 3-5 years and with overall experience of 6-10 years.
• Project management skills
• Experience working in a matrixed environment with multiple stakeholders

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.