Team Lead (Agent Reconciliation) - Hyderabad

Company Description

About Global University Systems (GUS)

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

About The Role

The team lead plays a vital role in ensuring the accuracy and integrity of financial transactions between the company and its agents. This position is responsible to manage a team of associate who will be responsible for reconciling agent statements, resolving discrepancies, and supporting timely settlements. The Team lead acts as a bridge between internal teams and agents, maintaining clear records and upholding compliance with company policies and regulatory standards.

Key Responsibilities

• Lead and manage a team of reconciliation associates, including workload allocation, quality checks, and performance monitoring.
• Oversee daily, weekly, and monthly reconciliation of agent accounts and financial transactions.
• Review agent statements, payments, commissions, refunds, and adjustments and identify discrepancies.
• Coordinate with agents and internal teams to investigate and resolve reconciliation issues.
• Support accurate and timely agent settlements and payments.
• Prepare reconciliation, ageing, discrepancy, and settlement reports.
• Maintain accurate records and supporting documentation for audits and compliance.
• Ensure adherence to company policies, internal controls, and regulatory requirements.
• Identify process gaps and implement improvements to increase efficiency and accuracy.
• Coach and develop team members and ensure timely completion of team deliverables.
  
  

Behavioural Expectations

• Demonstrate high attention to detail and accuracy in all tasks.
• Maintain professionalism and confidentiality in handling sensitive information.
• Communicate clearly and courteously with both internal and external stakeholders.
• Show initiative in problem-solving and ownership of assigned accounts.
• Adapt to changing priorities and work effectively under pressure.
• Collaborate actively with team members and support a positive work environment.
  
  

Success Measures

• Timely completion of reconciliation tasks as per defined schedules.
• Accuracy rate in reconciliation reports and settlements.
• Reduction in outstanding discrepancies and unresolved items.
• Positive feedback from agents and internal stakeholders.
• Compliance with audit requirements and regulatory standards.
• Contribution to process improvements and operational efficiency.
  
  

Required Skills And Tools

• Strong numerical and analytical abilities.
• Proficiency in Microsoft Excel and other reconciliation tools.
• Familiarity with accounting and financial software (e.g., Tally, SAP, Oracle).
• Excellent written and verbal communication skills.
• Ability to organise and prioritise multiple tasks effectively.
• Basic understanding of financial reconciliation processes and internal controls.
  
  

Experience & Skills

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.
• Experience in leading and managing a team is must.
• 4+ years of experience in reconciliation, accounting, or finance roles preferred.
• Knowledge of regulatory guidelines applicable to financial transactions is an advantage.
• Experience working with large datasets and financial records desirable.
  
  

Other Information

Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.