Team Lead ( Access Management Ops )

Team Lead (Access Management Ops)

Location: Hyderabad, India

Work Model: Hybrid

Job Details

• Date posted:
• Category: Technology
• Job Level: Senior Officer

Job Summary

The Team Lead IAM Operations is a senior operational leader responsible for the day-to-day delivery, quality and continuity of alterDomus Identity and Access Management services. This role deputizes for the User Access Manager and ensures that BAU operations across SailPoint, Okta/Auth0 and CyberArk run smoothly, consistently and within SLA across all shifts.

Working across a cross-skilled team of Shift Leads and Access Management Analysts, the Team Lead will own process governance, quality assurance and cross-skilling for the three IAM pillars: Identity Governance (SailPoint IdentityNow), Customer Identity (Okta / Auth0), and Privileged Access (CyberArk PAM, EPM WPM). The role operates within alterDomus broader Cyber Resiliency Programme and reports directly to the User Access Manager.

Your responsibilities

• Deputize for the User Access Manager and own day-to-day BAU operations across Shift A, B and C.
• Own the teams SOPs, runbooks and knowledge base across SailPoint, Okta/Auth0 and CyberArk.
• Run quality assurance: audit tickets, review SLA breaches and lead root-cause analysis.
• Own the cross-skilling training calendar and track platform certification progress for each Shift Lead and Analyst.
• Consolidate shift handover reports into a daily/weekly operations dashboard for the User Access Manager.
• Coordinate quarterly access certification and recertification campaigns across production, UAT and sandbox environments.
• Support Separation of Duties (SoD) policy enforcement and audit evidence generation.
• Escalate and coordinate resolution of complex connector, RBAC or lifecycle workflow issues with the platform engineering team.
• Coordinate resolution of escalated SSO federation (SAML/OIDC), MFA and B2B/B2C authentication issues.
• Support application teams during onboarding of new integrations, ensuring secure token flows and API security standards are followed.
• Coordinate operational reviews of vault health, session recording policy and just-in-time (JIT) provisioning workflows.
• Support scheduling and tracking of privilege entitlement reviews and attestation cycles.
• Support the User Access Manager in preparing audit evidence for internal and external assessments (DORA, GDPR, SOX, ISO 27001).
• Maintain and update the IAM risk register; track remediation actions to agreed timelines.

Your profile

• 7+ years of experience in Identity Access Management, Information Security, or a related discipline.
• Hands-on operational experience across SailPoint, Okta/Auth0 and CyberArk (or comparable IAM/PAM/CIAM platforms).
• Experience owning SOPs, runbooks and knowledge management within a 24x5 or shift-based operations environment.
• Familiarity with identity protocols: SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP/AD.
• Working knowledge of regulatory frameworks relevant to financial services: SOC 1 2, ISO 27001.
• Prior experience in a team-lead, QA, or senior analyst capacity within IAM or security operations.

Nice to Have

• Platform certifications (SailPoint, CyberArk Certified Trustee/Defender, Okta/Auth0).
• Exposure to cloud IAM in Azure AD / Entra ID, AWS IAM, or GCP IAM.
• Familiarity with NIST CSF 2.0.

Your AD Key Relationships

• User Access Manager
• Shift Leads and Access Management Analysts
• Access management engineering team