Team Lead Academic Operations

About Elance Learning

Elance Learning is a fast-growing EdTech organization focused on delivering quality professional education and career-oriented learning solutions. We specialize in programs such as ACCA, CMA USA, and other professional courses, helping students build successful global careers through academic excellence, mentoring, and employability-focused learning.

Roles & Responsibilities

• Manage day-to-day academic operations and ensure academic calendar adherence.
• Lead and monitor the Central Academic Operations team.
• Coordinate batch planning, class schedules, faculty allocation, and academic activities.
• Handle and monitor student academic queries, escalations, and pending requests.
• Coordinate examination-related activities and student requirements.
• Monitor faculty schedules, class hours, substitutions, and academic delivery.
• Prepare and analyse academic MIS reports and operational dashboards.
• Coordinate with Academic, Faculty, Student Support, Finance, HR, Examination, Materials, IT, and Campus teams.
• Identify operational issues and implement process improvements, SOPs, and tracking systems.
• Ensure data accuracy, documentation, compliance, and quality control.
• Escalate critical issues and provide regular updates and actionable reports to management.
  
  

Required Skills & Qualifications

• Master's Degree in Commerce, Education, Management, or a related field.
• 3–5 years of experience in Academic Operations, Teaching, Student Success, or Educational Management.
• Team leadership and people management
• Strong planning and coordination
• Excellent communication
• Problem-solving and decision-making
• Data analysis and reporting
• MS Excel/Google Sheets
• Multitasking and deadline management
• Stakeholder management
• Attention to detail