Tea Makers

Job Purpose

To prepare and serve high-quality tea and other beverages while maintaining exceptional standards of hygiene, food safety, customer service, grooming, and operational discipline. The Tea Maker is responsible for ensuring every beverage is prepared consistently in accordance with Standard Operating Procedures (SOPs) and delivered with professionalism.

Key Responsibilities

Beverage Preparation

• Prepare tea and other approved beverages strictly as per company recipes and SOPs.
• Maintain consistency in taste, temperature, quantity, and presentation.
• Ensure beverages are served fresh within the prescribed service time.
• Monitor ingredient quality and report any discrepancies immediately.
• Minimize wastage through proper portion control.

Hygiene & Food Safety

• Comply with all food safety, hygiene, and sanitation standards.
• Wash and sanitize utensils, equipment, and workstations before and after use.
• Always maintain personal hygiene.
• Follow handwashing protocols and use gloves wherever applicable.
• Ensure all ingredients are stored according to prescribed standards.
• Follow FIFO (First In, First Out) and FEFO (First Expiry, First Out) inventory practices.
• Report any food safety or hygiene concerns immediately.

SOP Compliance

• Strictly follow all operational SOPs without deviation.
• Adhere to opening, closing, and cleaning checklists.
• Maintain daily production and cleaning records as required.
• Ensure compliance with company policies and operational guidelines.
• Participate in audits and implement corrective actions promptly.

Customer Service Standards

• Greet every customer politely and professionally.
• Serve beverages with courtesy, warmth, and respect.
• Always maintain a positive attitude.
• Handle customer requests promptly and efficiently.
• Resolve basic customer concerns professionally and escalate issues when necessary.
• Maintain confidentiality and professionalism while serving corporate staff and guests.

Grooming Standards

• Report to duty in a clean, ironed, and complete company uniform.
• Wear polished shoes and maintain overall neatness.
• Maintain clean hands and trimmed nails.
• Hair must be neat and properly secured where applicable.
• Avoid excessive jewellery, perfumes, and accessories.
• Maintain fresh breath and good personal hygiene.

Workplace Maintenance

• Keep the service are/kitchen area clean, organized, and clutter-free.
• Ensure all equipment is clean and functioning properly.
• Report equipment breakdowns immediately.
• Ensure adequate stock of tea, milk, sugar, disposable items, and other pantry supplies.
• Prevent cross-contamination during preparation and service.

Inventory Management

• Monitor daily stock levels.
• Record consumption accurately.
• Inform the supervisor about replenishment requirements.
• Minimize pilferage and product wastage.
• Handle company assets responsibly.

Safety & Compliance

• Follow workplace health and safety guidelines.
• Handle hot beverages and equipment safely.
• Report accidents, hazards, and near misses immediately.
• Participate in emergency drills and safety training.

Required Qualifications

• Minimum 10th std/Higher Secondary (10+2) preferred.
• Basic reading and writing skills in English.
• Ability to communicate politely with customers.
• Basic numerical skills for stock handling.

Experience

• Minimum 6 months of experience in a QSR, restaurant, caf, pantry, hospitality, or retail environment preferred.
• Freshers with a positive attitude and willingness to learn may also be considered.

Skills & Competencies

• Tea and beverage preparation
• Customer service orientation
• Hygiene awareness
• Time management
• Teamwork
• Communication skills
• Attention to detail
• Discipline and punctuality
• Positive attitude
• Ability to work under pressure

Key Performance Indicators (KPIs)

• Beverage quality consistency
• Customer satisfaction
• SOP compliance
• Hygiene audit scores
• Grooming compliance
• Service speed
• Stock accuracy
• Wastage control
• Attendance and punctuality
• Training compliance

Behavioural Expectations

• Be punctual and dependable.
• Demonstrate honesty and integrity.
• Respect colleagues and customers.
• Maintain confidentiality.
• Take ownership of responsibilities.
• Be proactive in identifying and resolving issues.
• Display a positive, service-oriented attitude.
• Continuously seek opportunities for improvement.

Company Standards

Every Tea Maker is expected to:

• Deliver exceptional customer experiences.
• Uphold the company's values and culture.
• Maintain world-class hygiene and cleanliness standards.
• Follow all SOPs and operational guidelines without exception.
• Represent the organization with professionalism, courtesy, and pride.
• Contribute to a safe, clean, and efficient workplace.