Tcs Opportunity For ITSM - Incident , Problem, Change and Service Requ

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience Range: 5 - 12 Yrs

What we are looking for

Must Have

Incident Management

• Manage incidents throughout their lifecycle.
• Coordinate resolution across support teams.
• Handle P1/P2 major incidents.
• Conduct incident reviews and post-incident reports.
• Ensure SLA compliance.

Major Incident Management

• Lead bridge calls during critical outages.
• Coordinate stakeholders and technical teams.
• Drive incident communications.
• Manage escalation procedures.
• Restore business services within agreed timelines.

Problem Management

• Perform root cause analysis (RCA).
• Track recurring incidents.
• Manage Known Error Database (KEDB).
• Drive permanent fixes and preventive actions.

Change Management

• Review and authorize changes.
• Coordinate CAB meetings.
• Assess risk and business impact.
• Monitor change implementation success.
• Ensure compliance with change governance.

Service Request Management

• Monitor service request queues.
• Improve request fulfillment processes.
• Ensure SLA adherence.
• Support automation initiatives.

Service Level Management

• Monitor SLA, OLA and KPI performance.
• Generate operational reports.
• Conduct service reviews.
• Drive continual service improvement.

ITSM Tool Administration

• Administration of ServiceNow.
• Workflow and process management.
• Incident and Change module support.
• CMDB management and governance.

Reporting & Governance

• Create operational dashboards.
• Generate weekly and monthly service reports.
• Support governance meetings.
• Maintain process documents and SOPs.

Stakeholder & Vendor Management

• Coordinate with customers and business users.
• Manage vendor performance.
• Drive service quality improvements.
• Ensure customer satisfaction.

Minimum Qualification:

• 15 years of full-time education

Virtual Interview on 21st Aug 2026 (Friday)

Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities.

Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com.