Tcs is hiring For Service Desk Lead_Chennai

Role-Service Desk Lead.

Experience-7 to 14 yrs.

Location- Chennai.

Job Requirements-

• Proven experience working as a Service Desk / IT Support Analyst handling Service Requests in an ITSM environment. 
• Strong handson experience with ServiceNow (or similar ITSM tools) for request creation, tracking, and closure. 
• Good understanding of ITIL processes, with a clear focus on Request Fulfilment. 
• Excellent written and verbal communication skills to interact professionally with client end users. 
• Ability to accurately categorize, prioritize, and assign service requests as per defined SOPs. 
• Experience in following standard operating procedures (SOPs) and using knowledge articles (KBs) for fulfilment. 
• Basic technical understanding of common service requests such as user access, password resets, software installation, and asset requests. 
• Strong awareness of SLA commitments and ability to manage requests within defined timelines. 
• Good documentation skills with attention to ticket quality, completeness, and audit compliance. 
• Ability to work in a processdriven, clientfacing environment with a strong customer service mindset.
• Associate should be flexible to work in 24X7 environment as per the shift roster including Weekend.