Tcs is hiring For Service Delivery Manager in Chennai on 26th Sep 26

Job Description Service Delivery Manager

Location: Chennai
Experience: 6-12 Years

Roles & Responsibilities

• Manage end-to-end IT Infrastructure Service Delivery for enterprise customers.
• Ensure SLA compliance, service quality, and customer satisfaction.
• Drive Incident, Problem, Change, Release, Service Request, and Knowledge Management processes.
• Lead service governance meetings, customer reviews, CAB/ECAB discussions, and RCA/PIR sessions.
• Monitor service performance, KPIs, CSAT, and continuous service improvement initiatives.
• Manage data center operations, including compute, storage, network, capacity planning, and lifecycle management.
• Oversee cloud and hybrid infrastructure environments across Azure, AWS, or GCP platforms.
• Ensure effective backup, disaster recovery, business continuity, and high-availability practices.
• Collaborate with customers on infrastructure modernization, transformation, and technology roadmap initiatives.
• Manage onsite/offshore teams and coordinate multi-vendor service delivery.
• Drive resource planning, capacity management, and operational excellence.
• Prepare and present service reviews, dashboards, and executive-level presentations.
• Ensure compliance with security standards, IAM controls, vulnerability management, and regulatory requirements.

Required Skills

• Strong understanding of IT Infrastructure Operations and Service Delivery.
• Experience managing enterprise data centers and cloud hosting services.
• Hands-on knowledge of ITIL processes and service management practices.
• Knowledge of infrastructure monitoring, observability tools, and SRE operations.
• Experience in transformation projects and continuous improvement initiatives.
• Strong stakeholder, vendor, and escalation management skills.
• Excellent communication and customer-facing skills.
• Knowledge of AI-driven operations and automation is preferred.
• Exposure to disaster recovery, business continuity, and high-availability environments.