TCS IS Hiring for SD

Location- Chennai

EXP-2-5 yrs

Skill-SD

Responsibilities

• Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing system
• Provide Level 1 support for hardware, software, network, and application issues
• Log, categorize, and prioritize incidents and service requests in the ticketing system
• Troubleshoot and resolve common technical issues in a timely manner
• Escalate complex incidents to Level 2/3 support teams as needed
• Monitor ticket queues to ensure SLA compliance
• Assist in user account management (password resets, access provisioning, etc.)
• Maintain accurate documentation of issues, solutions, and procedures
• Contribute to knowledge base articles and continuous service improvement
• Strong knowledge of Windows OS and Microsoft Office applications
• Basic networking concepts (LAN, WAN, VPN)
• Active Directory and user account management
• Strong verbal and written communication skills
• Ability to manage multiple tasks and work under pressure
• Customer-oriented mindset with a focus on service excellence
• Strong understanding of Service Desk operations and ITIL framework