Tcs is hiring For Command Center Lead in Chennai on 26th Sep 26

Job Description Command Center Lead

Location: Chennai
Experience: 8-10 Years

Key Responsibilities:

• Lead and manage the IT Command Center operations, ensuring 24x7 monitoring of critical IT infrastructure and business services.
• Monitor incidents, alerts, and outages, and drive timely resolution by coordinating with support teams.
• Manage Major Incident Management (MIM) processes and facilitate bridge calls during critical situations.
• Track SLA compliance, service availability, and operational performance metrics.
• Perform incident trend analysis and identify opportunities for service improvement.
• Coordinate with infrastructure, application, network, and security teams for issue resolution.
• Prepare operational reports, dashboards, and management updates.
• Ensure adherence to ITIL processes including Incident, Problem, and Change Management.

Required Skills:

• Strong experience in Command Center Operations, NOC, or IT Operations Management.
• Hands-on experience with monitoring tools such as Dynatrace, Splunk, SolarWinds, AppDynamics, Nagios, or similar.
• Good understanding of Incident Management, Major Incident Management, and Service Management processes.
• Experience in managing critical incidents and stakeholder communications.
• Knowledge of IT infrastructure, network, cloud, and application monitoring.
• Strong analytical, troubleshooting, and coordination skills.
• ITIL certification is preferred.