{"@context":"https://schema.org","@type":"JobPosting","title":"Tcs hiring Twilio Contac Center senior Developer For Chennai","description":"

Twilio Contac Center senior Developer JD

Leading the design and implementation of scalable, cloud based contact center solutions using Twilio flex communication APIs(Voice, messaging, chat )
Collaborate cross functionally with product, engineering, and customer success teams to align contact center capabilities with business goals and customer experience improvements
Provide architectural guidance and best practices for Twilio flex deployments including integrations with CRMs, ticketing systems and other third-party platforms
Manage and optimize real time and historical contact center analytics ensuring KPIs and tracked and improved continuously
Drive initiative including intelligent IVR, chatbots and workflows using Twilio studio
Mentor Junior developers and technical stakeholders in Twilio platform capabilities APIs and best practices for contact center development
Server as subject matter expert on omnichannel customer engagement strategies supporting voice, SMS, Email and webchat channels.
Partner with enterprise customers to understand their business needs, translate them into technical requirement and deliver tailored Twilio based contact center solutions
Stay up to date with latest in CPaas Technologies, AI integration and emerging customer engagement trends to keep Twilio solutions cutting edge.

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