Tcs hiring For Nexthink Admin

Proactive Hardware & Software solving problems on End User Devices 

Analysis of trends and recording current health status of End User Devices 

Identification where and when the issue occurred and how many users are impacted

Analysis of the events in timeline to identify root causes of issues very quickly 

Cooperation with various technical teams on root cause analyses and remediation plans 

Resolution of issues discovered;

Documentation of findings and recommendations 

Reporting 

Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software 

Providing input for collector packaging and assist in deployment scenarios 

Perform ongoing maintenance and licence management. 

Check the Appliance health (CPU, Disk & Memory Utilization) 

Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status. 

Maintaining customer specific EUCA documentation updated 

Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder 

Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts 

Key Responsibilities*

Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software