Tax Specialist

Tax Specialist 1 | Permanent Work From Home

Company: CogentHub InfoSync Services
Job Title: Tax Specialist 1
Department: Tax
Reports To: Tax Manager
Employment Type: Full-Time
Location: Permanent Remote / Work From Home
Shift Timing: 6:30 PM to 3:30 AM IST
Work Schedule: 5 Days Working | 2 Days Off
Experience: 1+ Year of Payroll Experience

About the Organisation

InfoSync Services, part of CogentHub, is a trusted provider of outsourced accounting, payroll, and financial reporting solutions for multi-unit franchisees and franchisors, particularly in the restaurant industry. Our services help businesses streamline operations, improve compliance, and deliver efficient financial solutions to clients.

Job Summary

We are looking for a detail-oriented and motivated Tax Specialist 1 to support payroll tax operations for multiple clients across various states and coordinate with federal and state agencies, including the IRS.

The role involves managing tax notices, researching payroll tax queries, maintaining compliance documentation, and collaborating with payroll teams, clients, and internal tax professionals to ensure timely and accurate resolution of tax-related matters.

Key Responsibilities

• Receive, log, and track correspondence received from tax agencies.
• Review, identify, and assign tax notices to the appropriate team members.
• Research and respond to payroll tax questions raised by clients and internal departments.
• Communicate professionally with clients, internal teams, and regulatory agencies regarding sensitive or complex tax matters.
• Respond promptly to tax notices and audit data requests.
• Maintain and update tax procedures and documentation as required.
• Identify and recommend process improvements and automation opportunities.
• Provide support to internal and external clients through phone, email, and other communication channels.
• Maintain confidentiality and adhere to company policies related to attendance and working hours.
• Perform other duties as assigned by the Tax Manager.

Required Skills & Qualifications

• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to troubleshoot issues and meet tight deadlines.
• Professional demeanor and ability to work under pressure.
• Strong multitasking, analytical, and problem-solving skills.
• Adaptability to changing processes and priorities.
• Understanding of payroll and payroll tax processes.
• Proficiency in MS Office, particularly Microsoft Excel.
• Effective time management and organizational skills.
• Ability to work independently in a remote environment.

Required Education & Experience

• High school diploma or equivalent.
• Minimum 1+ year of payroll experience.

Preferred Qualifications

• Some college coursework in Accounting, Finance, or a related field.
• Experience in HRO, PEO, or payroll processing organizations.
• Exposure to payroll tax compliance and tax notices.
• Experience with restaurant or tipped-employee payroll.
• Knowledge of state and federal payroll tax requirements.

Work Benefits

• Permanent Work From Home (WFH).
• Fixed night shift: 6:30 PM to 3:30 AM IST.
• 5 days working with 2 days off.
• Opportunity to work with international clients and gain exposure to US payroll tax operations.
• Professional growth opportunities within the Tax and Payroll domain.