Tax Reviewer
Pacific Global Solutions · Hyderabad · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Minimum 4-5 years of hands-on experience in preparing, reviewing, or supporting U.S. individual income tax returns, including Forms 1040, 1040-NR, and 1040-SR, with the ability to leverage this expertise to effectively assist customers in a live, real-time chat support environment.
- Ability to communicate technical tax concepts in plain, jargon-free language that keeps customers informed without overselling or overpromising.
- Comfortable working to defined handle-time targets while maintaining accuracy and compliance
- Handle live customer chat interactions by providing timely, accurate, and professional assistance, while independently resolving customer inquiries and delivering a seamless customer experience.
- Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring customer inquiries are resolved within established turnaround time and service level expectations.
- Provide customers with accurate guidance and recommended next steps while ensuring full adherence to applicable tax laws, regulations, and compliance requirements.
- Actively monitor the chat quality of preparers and junior team members, ensuring accuracy, compliance, and adherence to established quality standards.
Sourced from naukri
Skills
About Pacific Global Solutions
Pacific Global Solutions
London
GB
₹4.6L PA avg
Avg at Pacific Global Solutions
₹4L – ₹8L PA
This role
About
Company Introduction Pacific Group of companies :
Established in 2008, Pacific was formed to serve the clients with the best services in the field of outsourced accounting. As years passed, we have become leaders in the Outsourcing field because of our excellent client service and dedicated efforts. Pacific has always been a People First organization where each resource is valued for the skills and dedication they have. The drive to help our clients grow and succeed has led the organizations phenomenal growth over the past few years. Today, the Pacific Group has not just marked its success in Outsourced Accounting, but also in Software, Recruitment and Marketing fields.
Our Vision :
To create an institution that is built and run on strong Human Values; an institution that encompasses its Employees, Clients and other Stakeholders as a part of a big family ensuring Holistic Growth & Well-being for all.
OUR Mission :
To be recognized as a quality-conscious and dependable outsourcing partner for growing businesses globally by positively partnering with them in their success journey with our innovative solutions and operational excellence.
Our Company :
Pacific Global Solutions Ltd - India Based Accounting KPO
(Website: https://www.pacificglobalsolutions.com/)
PABS - US Based Accounting Company (Website: https://www.pacificabs.com/)
TechnoMark - Software Services Company (Website: https://technomark.io/) PathQuest - Software Product Company (Website : https://pathquest.com/)
Industries
Employee ratings
10 reviews
Culture
2.8
Career growth
2.6
Work-life
2.9
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