Tax ACR - OTC - RF - Advanced Analyst

About this document:

The objective of this document is to explain the primary role of team member (accounts receivable) and the overall job objectives and specific duties to be performed by the associate. This document also contains the specifications on education, skills and experience required for the employee to perform the duties.

This document is useful for talent/resource management group to shortlist the candidates for interview based on their skills. This document is also useful for Customer Leader, Delivery Manager, and Transition Manager to identify and select the resources for both Knowledge Transfer and Offshore delivery.

Academic Qualification:

Bachelor of Commerce / Master of Commerce

Preferred Experience and Competencies required:

• 1-4 years of experience in accounts receivable processes like managing customer master data management, cash application, order and credit management, billing and collections
• BPO experience would be an added advantage
• Client email handling experience
• Well-organized and proactive
• Ability to communicate effectively, both verbally and orally
• Good attention to detail
• Ability to work independently
• Maintains healthy vendor relationships
• Tracking budget expenses
• Microsoft Office suite proficiency
• Data entry skills
• General math skills
• Preference will be given to candidates with experience in ERPs such as SAP, Oracle, PeopleSoft

Intended Audience:

• Client
• Engagement lead
• Delivery lead
• Transition lead
• Human Resource lead

Responsibilities:

• Experience in order to cash process
• Assess new customer credit / extend customer credit / monitor existing customer credit / manage credit holds
• New customer setup / creation / process change request / modification
• Run duplicate check to prevent duplicate customer master entries
• Customer payments - download bank statement / apply cash remittances and credit adjustments / follow up on missing inputs/supporting required
• Processing cash, check and general adjustments resulting from completion of reconciliation
• Reconciling receipts as recorded in the general ledger system with the available reports
• Posting customer payments by recording cash, checks, and credit card transactions
• Following the cash application process and procedures to accurately apply payments to customer accounts in a timely manner
• Analyze customer account balances / define collection strategies / follow up with customers for overdue invoices
• Sending dunning letters to customers, updating receivables by totaling unpaid invoices
• Research dispute/deductions / process dispute deduction adjustments
• Researching and applying unallocated cash
• Processing refund requests and resolving returned check items
• Verifying validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers
• Maintaining an accurate aging report
• Getting information from the customer regarding the end customer dispute

Required Competencies and Level:

• Analytical skills and attention to detail - The accounts receivable specialists should have the skill to look at complex numbers and try to find disparities and cost-saving areas
• Communication skills - The accounts receivable specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/accepted manner will be most important
• Organizational skills - Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help
• Taking ownership - Accountable for integrity systems, coherence of strategic choice and wisdom of policies / accountability for results and tasks